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Welcome to the 2025 CCRA ANNUAL CONFERENCE Information Page
Our Conference will be held at the luxurious JW MARRIOTT EDMONTON ICE DISTRICT, Edmonton, AB. To view the daily schedule, scroll down to the bottom of the page.
Once registered for the conference, your will receive your confirmation e-mail including the link to The JW Marriott Hotel to reserve your room. The cut off date for reserving your accommodations at the conference rate is on or before May 3, 2025.
Conference Registration - Early Bird Pricing effective until May 3, 2025 at 12:00 midnight
Member registration $1,175 After May 3 - $1,300
Spouse/Partner/Companion $750 After May 3 - $850
Your registration includes breakfasts, lunches & health breaks, accessibility to the evening Hospitality Room "The Spreader Bar", photographer service for professional head shots, presentations and educational session, and the all inclusive The Get Together and Closing Banquet. Golf and Tour are additional.
Golf Club Event - $275
Golf Club Rentals - $50 (no shoe rentals available)
Edmonton City & Wine Tour - $220
The return to the hotel will be around 3:30-4:00 pm
Special Events
Get Together / Wednesday, June 12th at 6:30 pm (Included in your registration)
Our Traditional Get Together will be hosted at the J.P. Wiser’s Distillery, where you can enjoy the rich history and flavour of Canadian whiskey. You will have a chance to network with crane industry professionals, sample delicious food, and taste some of the best whiskies in the country.
Tour transportation we will leave the hotel at 5:30 p.m. Get Together transportation will be at 6:30 p.m.
Closing Banquet / Thursday, June 13th at 6:00 pm (Included in your registration)
Cocktails will be served starting at 6 p.m.
Note : All prices are subject to the GST
Arrival at Caesars Windsor Casino.
Our Conference Office is in the JOVIS Boardroom. Come to meet the team, confirm your event registration, receive your name badge (to be worn at all events) and ask any questions you may have.
The daily “Spreader Bar” our hospitality lounge, will be in The VU Bar and opens at 8 p.m.
Breakfast for Golfers and Tour Participants - Mezzanine level | 7:00 - 9:00 a.m. |
Bus leaves for Golf - Hotel Lobby | 7:45 - 3:30 p.m. |
Bus leaves for Windsor Wine & City Tour - Hotel Lobby | 9:00 - 3:30 p.m. |
Free time | |
Spreader Bar - The VU | 8:00 p.m. - till closing |
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Scroll down for Speakers' Biographies
Networking Breakfast - Mezzanine level |
7:00 - 9:00 a.m. |
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First Timers' Welcome |
8:30 - 9:00 a.m. |
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Opening Keynote - Gordie Howe International Bridge Heather Grondin–Chief Relations, Windsor-Detroit Bridge Authority Jose Luis Mendez–Project Manager, Bridging North America |
9:00 - 10:15 a.m. |
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Networking Break |
10:15 - 10:30 a.m. |
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Supplier Presentations: |
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Jose Perez - Broderson Manufacturing |
10:30 - 10:45 a.m. |
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Jimmy Hodges - Kobelco Construction Machinery USA |
10:45 - 11:00 a.m. |
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Wire Rope Technical Panel Justin Brown - Unirope - Chase Richter - WireCo Richard Marcotte - Bruce Power |
11:00 - 12:00 |
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Networking Lunch |
12:00 - 1:00 p.m. |
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Richard McAuliffe & Tanner House - Siemens Financial Ltd. |
1:00 - 1:30 p.m. |
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Bridge Formula Research Project - Dr. Shay Abtahi, Ph.D, Univ AB |
1:30- 2:00 p.m. | |
Networking Break |
2:00 - 2:15 p.m. | |
Canadian Lift of the Year Presentations - Under 20 Tonnes Canadian Lift of the Year Presentations - Over 20 Tonnes |
2:15 - 4:00 p.m. |
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Free Time |
4:00 - 6:30 p.m. |
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Early departure for J.P Wiser Distillery Tour |
5:30 - 10:00 p.m. |
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Departure for J.P Wiser Distillery (and Get Together) |
6:30 - 10:00 p.m. |
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Spreader Bar - The VU |
10:00 - closing |
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Heather Grondin – Chief Relations Officer, Windsor-Detroit Bridge Authority Heather Grondin has 20 years of experience, specializing in strategic planning, communications and engagement. As part of diverse public-sector teams working on high-profile projects and portfolios, Heather’s consistent goal has been to build meaningful relationships based on trust, openness and understanding. Holding the executive position of Chief Relations Officer at Windsor-Detroit Bridge Authority (WDBA) since 2015, Heather leads an integrated team of professionals who inform, inspire and interact with others in support of WDBA and the Gordie Howe International Bridge project. |
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Jose Luis Mendez – Project Manager, Bridging North America Jose Luis Mendez joined Dragados more than 20 years ago, after obtaining his M. Eng at the University of A Coruña (Spain). Between 1999 and 2011, he served in different positions in the North West region of Spain, where he was finally appointed Director with corporate responsibilities over bidding and operations for both the vertical and heavy civil construction branches of the company in that geographical area. In 2011, Jose Luis moved to the US, where he has been responsible for the operations of the West Branches of both Dragados USA and Dragados Canada until 2018, when he was appointed President of Dragados USA. Currently, Mr. Mendez is the Project Manager of the Design Builder for the Gordie Howe International Bridge Project. |
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Jose Perez - Broderson Manufacturing I began my career with Broderson Manufacturing back in 2008. I have been in many roles including Material Handler, Production Planner, Inventory Specialist, and Export and Government Sales Manager. My main objective is to retain our current customers and help develop new global markets while delivering the reliable carry deck cranes we are known to manufacture. Title: New Technologies in the RT-400-B and IC-400-C New technologies have been designed into our latest iterations of our RT-400 and IC-400. These include updated RCL, hydraulic system, and a work area envelope feature. |
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James Hodges - Kobelco Construction Machinery USA, Inc. I was born and raised in Houston, TX and started at Kobelco Cranes in January of 2018 after graduating college at Texas A&M University with a degree in Industrial Distribution. After a yearlong training program in Houston, TX, I moved to Atlanta, GA to cover the eastern territory for Kobelco Cranes in January of 2019. During this time, due to our struggles with Hino, I covered the Southeast territory for Kobelco Excavators – along with the crane territory – from June 2021 to December 2023. Since then, I have moved back to Houston and began covering the western crane territory. Even with all the constant change in territories and product lines, the one thing that has been consistent is that I have always been over the Canadian crane territory. This will be my fourth CCRA Annual Conference and I am excited to present to you a “state of the union” with Kobelco Cranes. In my spare time I like to watch sports, hunt, fish, play golf, and be with friends and family. |
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Richard Marcotte - Bruce Power
Richard Marcotte, a seasoned professional in the field of rigging and lifting, hails from originally from Hamilton, Ontario. His extensive experience spans various oil sands projects across Canada, where he has made significant contributions as both a boilermaker and a steamfitter. His work has been pivotal in across countless industries including but not limited oil refinery construction and maintenance, heavy manufacturing (steel, plastic and chemical), automotive, aircraft and heavy equipment production, and power generation. Richard worked for Industrial Training International (ITI) for nearly a decade as Crane and rigging instructor, trainer, and senior consultant, where Richard imparted his knowledge to others, to aid in ensuring safe and efficient lifting operations across the globe. His certifications include rigger Levels I and II from the National Commission for the Certification of Crane Operators (NCCCO). Notably, he became the first Canadian ever to achieve this prestigious Lift Director certification. Richard’s expertise extends to a ASME B30 standards where he has been serving for decade, on standards including winches, slings, hooks, and hardware. He has worked alongside NASA, Boeing, Blue Origin, the Department of Defense, the Department of Energy, ExxonMobil, Suncor, Shell, Exelon, Southern Nuclear Company, and McDermott to name a few. His contributions have shaped critical projects and elevated safety standards across the industry and world. |
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Justin Brown - Unirope Over the last 20 years, Justin Brown has worked extensively with crane manufacturers and end-users to improve the lifetime of their wire rope systems and troubleshoot potential and existing problems. He has performed countless failure investigations and is no stranger to the spectacular views from the top of a tower crane. Justin is President of Unirope Limited, a company on a mission to make workers safer through training, testing and supplying the best wire rope and rigging products. He is also President of the Associated Wire Rope Fabricators, member of the AWRF Technical Sub-Committee for Wire Rope, a member of CSA Z-150 and CSA Z-248 and is a management board member of OIPEEC - the International Organization for the Study of Ropes. |
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Chase Richter - WireCo Chase Richter is a Business Development Manager with WireCo Worldgroup. At WireCo, Chase is responsible for all business development and commercial activities relating to their Casar, Oliveira, and Union high-performance crane rope products in the Americas region. In this role, he works closely with crane manufacturers, rigging shops, and end users to ensure performance and certainty when selecting and using high-performance wire ropes. Over the last 13 years, Chase has worked in various commercial and management roles for leading steel and synthetic rope manufacturers. Over this period, he has supported many wire rope users and applications, ranging from deep underground mines to traveling a hundred miles offshore to inspect ropes on pipelay vessels and drillships. Chase holds a BBA from Baylor University and resides in League City, Texas, with his wife and two daughters. |
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Richard McAuliffe- Siemens Financial Richard McAuliffe is a highly qualified executive with over thirty years of financial management experience in the banking and leasing industry and is the President, Head of Siemens Financial Services Commercial Finance, Canada. He is a results-oriented leader with a proven track record in finance, administration, and business development. Richard is a team builder with strong interpersonal, communication, and leadership skills. He has held various executive positions throughout his career, including responsibility for Key Equipment Finance's Canadian operations, managing equipment finance programs, and supporting clients' equipment finance needs. Richard is an active board member of the Canadian Equipment Finance and Leasing Association, a board member and executive of the Halton Learning Foundation and is involved in various local community-sponsored sports programs. |
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Tanner House- Siemens Financial Tanner House is the Regional Sales Manager for Siemens Financial Services' (SFS) Canadian Commercial Finance team. He plays a crucial role in expanding the equipment and leasing offerings to clients in Western Canada. He is tasked with enabling the business’ western expansion to create a foundation for successful growth, serving both new and existing customers. Prior to joining SFS, Tanner worked as a Senior Business Development Manager at Canadian Western Bank Equipment Financing for six years after beginning his career in equipment finance as an account manager for Meridian OneCap (formerly Roynat Lease Finance). |
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Dr. Shay Abtahi Ph.D. Dr. Shay Abtahi is the only female faculty member of the Structures group in the Department of Civil and Environmental Engineering at the University of Alberta. Education: Ph.D., Structural Engineering, University of Alberta, Edmonton, Canada, 2022. M.Sc., Structural Engineering, Sharif University of Technology, Tehran, Iran, 2016. B.Sc., Civil Engineering, Sharif University of Technology, Tehran, Iran, 2014. Professional Experience: Assistant Professor, Department of Civil and Environmental Engineering, University of Alberta, Edmonton, Canada, May 2023 - Present. Postdoctoral Researcher, Department of Civil and Environmental Engineering, University of Alberta, Edmonton, Canada, November 2022 - April 2023. Structural Engineer, Parsjooyab Consulting Engineering Company, Esfahan, Iran, June 2016 - August 2017. |
The J.P. Wiser Distillery Tour is a fantastic chance to experience one of the oldest distillery in the country.
Maximum capacity is 15/tour. We will offer two tours for a total of 30 participants. You must register for this experience
The bus will leave at 5:30 p.m.
No wait list on this special tour.
Scroll down to view Speakers' Biographies
Networking Breakfast |
7:00 - 9:00 a.m. |
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Opening Keynote - Ryan Jenkins, Closing the Generational Gap |
9:00 - 10:00 a.m. |
Apprenticeship Panel Discussion : Heather MacCallum, Moderator Lorna Harnum IUOE Apprenticeships Training for the Future Shannon Moir- Riendeau, Shanna Hodgins, CCAD |
10:00 - 11:005 a.m. |
Networking Break |
11;00-11:15 a.m. |
Annual General Meeting |
11:15-12:15 a.m. |
Networking Lunch - Mezzanine Longevity Awards Photo Opportunity - Photo Booth |
12:15 - 1:15 p.m. |
Randa Fernandes- Wright Plan Inc. |
1:15 - 1:45 |
Provincial Updates Assoc. des propriétaires de grues du Québec (APGQ) Crane Rental Association of Ontario (CRAO) BC Crane Safety - BC Crane Safety: A Changing Landscape |
1:45 - 2:15 p.m. |
Networking Break |
2:15 - 2:30 p.m. |
Safety Awards Presentations |
2:30 - 3:00 p.m. |
Technical Committee Report & Presentation |
3:00 - 3:45 p.m. |
Closing Remarks |
3:45- 4:00 p.m. |
Free Time |
4:00 - 6:00 p.m. |
Cocktails - Augustus 27 |
6:00 - 6:45 p.m. |
Closing Banquet Canadian Lift of the Year Awards Presentations 2024-2025 Chair Introduction & "Talking Stick" Presentation |
6:45 - 10:00 p.m. |
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Ryan Jenkins - Generational Gap Ryan Jenkins, CSP is a Wall Street Journal bestselling leadership author on the topics of team connection, generational differences, and the future of work. For over a decade as a keynote speaker and consultant, he has helped hundreds of the world’s leading organizations like Netflix, Salesforce, Ryan lives in Atlanta, GA with his wife, three children, and two yellow Labradors. |
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Heather MacCallum President & CEO NCSG Crane & Heavy Haul Heather started her career in 2007 with Ernst & Young, reaching manager level for the Assurance and Advisory practice. In 2011, she left EY and began offering her services as an independent consultant, with clients including a large Edmonton-based public company and NCSG. In 2013, she joined NCSG as the VP Finance and moved into the role of CFO in 2019. In November 2020, Heather was promoted to President & CEO, NCSG. Heather believes in continuous improvement—”pushing ourselves to do the best work we can.” She describes NCSG as hard-working people who care about getting the job done properly and safely and making sure customers are satisfied. In 2007, Heather completed her Bachelor of Commerce from the University of Alberta. In 2008, she graduated with a Master’s in Professional Accounting from the University of Saskatchewan. In 2009, the Institute of Chartered Accounts of Alberta awarded her the Chartered Accountant Designation. |
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Lorna Harnum - IUOE Lorna Harnum is an International representative with the IUOE. She also serves as the chair of Newfoundland and Labrador's Provincial Apprenticeship and Certification Board and on the Executive Board and Board of Directors of the Canadian Apprenticeship Forum. She is a strong proponent of training and apprenticeships in the trades.
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TBA - Apprenticeship Panel | ||
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Randa Fernandes, Vice President of Operations and Customer Experience at WrightPlan Inc., is an accomplished executive with a focus on operations and customer satisfaction. Leveraging her extensive expertise across diverse industries and her solid background in Business and Computer Science, she collaborates closely with her teams to deliver purpose-driven software solutions that meet the diverse needs of customers. Committed to innovation and growth, Randa continuously explores emerging technologies to effectively address industry challenges. She has a proven track record of building teams and systems that enable organizations to adapt to changing circumstances, scale sustainably, and uphold their missions while remaining true to their core values. In recognition of her achievements, Randa was honored on Crane and Hoist Canada's Top 10 under 40 list for 2023 and featured in the December 2023 issue of Crane Hot Line for her article on Simplifying Digital Transformation for the industry. |
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Clinton Connell Clinton is the Executive Director of BC Crane Safety. He has served on multiple boards, including not-for-profits, 9 years as Director with BCACS, and an active member of the BCTA Board since 2008. Clinton has over 25 years’ experience in senior management, commercial transport, construction, and the industrial services sector |
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Roberta Sheng-Taylor Roberta is a certified health and safety professional, technical writer, and strategist specializing in producing measurable results and cultural change. Roberta has a track record in long-term occupational health and safety behaviour change management initiatives, focusing on systems and standards development, responsive communication, and program sustainability. |
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Jason Brown - Kova Engineering Jason Brown is a Mechanical Engineer Technologist with Kova Red Utl Engineering and most recently was awarded with his 10 year tenure. He began his career in the crane and hoist industry shortly after high school and has been forging a name in the industry for over the past 15 years. |
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Closing Keynote Speaker - TBA | ||
Caesars Windsor Casino Hotel Restaurant - Café 377 is situated on the lower floor of the Casino and opens at 8 a.m.
Tim Hortons is open 24/7.
Wishing you a safe trip home and we look forward to seeing you next year!
Personal information:
Personal information is collected on this website only when you voluntarily submit it by, for example, registering for the website, or updating your user profile. We respect the privacy of your personal information. Any collected personal information will not be shared, sold, or disclosed to any person or party, and will only be used within to communicate our news, events, and other services with you.
Information collected from your computer or other electronic device:
We may also collect information about your online activities and your computer or other electronic device when you visit this website. This information may include your Internet Protocol (IP) address, domain name, browser type, date and time of your request and information provided by tracking technologies, such as cookies. This information does not identify any individual. We may also use tracking devices to identify websites that you visit before and after this website. This tracking helps us to understand our users better and to improve our website and the information it provides and to maintain and administer the website. This tracking does not involve the collection of personal information.
Access and choice:
Keeping your information accurate and up-to-date is important so we can provide you with helpful information and services. You may update, correct, or delete personal information by modifying your user profile. You can choose not to receive information about specific produts and services, or any other promotional materials, from us by direct mail and/or e-mail at any time by modifying your communication preferences also located in your user profile.
Links to other websites:
We may provide links to third-party websites. We are not responsible for and cannot control the privacy practices of those other sites. Those sites will have their own privacy policy which may be different from this privacy policy. Please check the privacy policy for each site you visit.
Changes to the privacy policy:
We reserve the right to revise this privacy policy at any time. You will be notified of any significant changes made herein.
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The Crane Rental Association of Canada (CRAC) is committed to protecting the privacy of personal information of its members, subject matter experts and all users of its services. This Privacy Policy has been prepared to affirm CRAC’s commitment to maintaining high standards of confidentiality, to provide information on CRAC’s practices concerning the collection, use and disclosure of your personal information and to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable statutes.
1. Defining personal information
Personal information is any information about an “identifiable individual” that can be used to distinguish, identify or contact a specific individual. Business contact information such as information on your business card and certain publicly available information, such as names, addresses and telephone numbers as published in telephone directories are not considered personal information under federal legislation (PIPEDA). Information about corporations is not considered personal information. Where an individual provides his or her home address to CRAC as their business contact information, the CRAC considers it to be business contact information, and is therefore not subject to protection as personal information.
2. Collection of personal information
If you request information, products or services from CRAC, we will collect name and contact details including address(es), mailing preference, telephone and fax numbers, email address, and language preference.
We collect no personal information about you unless you choose to provide that information to us. We do not use techniques that collect personal information about anyone without their knowledge. We only collect personal information about individuals when they specifically and knowingly provide it to us, for example when they apply for membership, register for a program or complete a registration form. You may also provide us with your credit card information in order to pay for items purchased. We collect this information only to set up your account, process the order, and provide you with the services you are purchasing. We do not store credit card information for later use.
CRAC collects and retains information about your transaction history when you use CRAC services and various programs.
CRAC also provides individuals with an opportunity to specify certain preferences in service delivery; if an individual chooses to provide such information, CRAC will collect and maintain language preference in order to send individuals the information they need in the language they prefer, as well as other special needs requested for a specific event (i.e., meal preference).
3. CRAC Website
A visitor to the CRAC website is not required to reveal any individually identifiable information, nor is such information collected passively by electronic means. Personal information is only collected when an individual voluntarily submits his or her information such as in an online membership application form, meeting registration form or an online survey. The personal information collected in this manner is subject in full to the Privacy Policy contained in this document.
If you do nothing during your visit but browse through the website, read pages, or download information, we will neither gather nor store any personal information about you. Our web server collects statistical data about visitor information used only in aggregate. This tracking system does not record personal information about individuals or link this information to any personal data collected.
4. Use of information
CRAC commits to you that individual information will be used to establish and maintain responsible relationships with you, to provide you with products, services and support, and to respond to member needs. Your personal information will be used to provide you with the specific transaction that you applied for or services requested in the application you submitted
One of the CRAC’s primary objectives is disseminating information to its members and customers. The achievement of the CRAC’s objectives involves, among other things, providing you with information about products and services that are of interest to association professionals such as legislative updates, professional development programs, and other services.
5. Consent by individuals
The information you provide to CRAC – such as your name, address, etc. – allows CRAC to inform you about events and activities and to notify you of issues, events or special offers which may be of interest to you. By becoming a member or by requesting information or registering for events or courses offered by CRAC, you are giving CRAC permission to contact you by way of the information you provide.
6. Disclosure of personal information
CRAC may share aggregate information about its members and customers – not individual data – with sponsors, potential sponsors and other parties to help them better understand CRAC members and their interests. Such aggregate information is used to give CRAC demographic data about its members in order to improve the organization and the programs and services we provide.
7. Security of information
CRAC endeavours to maintain appropriate safeguards and adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any unauthorized access, disclosure, copying, use, or modification of personal information. Safeguards include securing physical documents and technological measures by way of secure access and encryption. CRAC employees are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed.
To ensure the integrity and privacy of the personal and credit card information you pass to us via the Internet when you make an online transaction, CRAC has obtained a Secure Socket Layer (SSL) Server Certificate, the industry standard with the strongest level of 128-bit encryption. All information collected within a secure page is encrypted while being transmitted to CRAC’s secure server. The server is protected by a firewall that is regularly updated when new patches and fixes are released.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or about CRAC’s information handling practices, please contact us at: Claire Bélanger-Parker, claire(at)crac-aclg.ca Crane Rental Association of Canada
By completing purchases with us you agree to have your Credit card and personal information securely stored as part of a payment profile within a 3rd party payment gateway. This securely stored payment profile will be used, when authorized, for automated recurring payments and will allow for easier and faster checkouts. No credit card information is stored within Member365 and all payment data is accessed by way of a secure API. Under no circumstances do we share credit card or personal details.
Who can access the CCRA-ACLG member portal?
Please note that the CCRA-ACLG member portal is to be used by members of CCRA-ACLG only. Certain workspaces within the member portal will be tailored for and restricted to certain membership types; access to these areas will be determined and approved by CCRA-ACLG staff. The Content that is displayed in your member portal will automatically vary based on your user / membership type.
What can be posted?
To ensure all interactions within the CCRA-ACLG member portal are safe and friendly, CCRA-ACLG staff will oversee the member portal activity and will review, edit, and delete any inappropriate content that has been submitted. This includes abusive or offensive language, spam, malicious files, or other disrespectful contact. To help provide a productive environment, please report any offensive or suspicious activity to CCRA-ACLG staff. Please note that not all user-submitted content is representative of CCRA-ACLG, nor does it necessarily represent the views of CCRA-ACLG, its staff or members.
Personal information:
Personal information is collected on this website only when you voluntarily submit it by, for example, registering for the website, or updating your user profile. We respect the privacy of your personal information. Any collected personal information will not be shared, sold, or disclosed to any person or party, and will only be used within to communicate our news, events, and other services with you.
Information collected from your computer or other electronic device:
We may also collect information about your online activities and your computer or other electronic device when you visit this website. This information may include your Internet Protocol (IP) address, domain name, browser type, date and time of your request and information provided by tracking technologies, such as cookies. This information does not identify any individual. We may also use tracking devices to identify websites that you visit before and after this website. This tracking helps us to understand our users better and to improve our website and the information it provides and to maintain and administer the website. This tracking does not involve the collection of personal information.
Access and choice:
Keeping your information accurate and up-to-date is important so we can provide you with helpful information and services. You may update, correct, or delete personal information by modifying your user profile. You can choose not to receive information about specific produts and services, or any other promotional materials, from us by direct mail and/or e-mail at any time by modifying your communication preferences also located in your user profile.
Links to other websites:
We may provide links to third-party websites. We are not responsible for and cannot control the privacy practices of those other sites. Those sites will have their own privacy policy which may be different from this privacy policy. Please check the privacy policy for each site you visit.
Changes to the privacy policy:
We reserve the right to revise this privacy policy at any time. You will be notified of any significant changes made herein.
-----
The Crane Rental Association of Canada (CRAC) is committed to protecting the privacy of personal information of its members, subject matter experts and all users of its services. This Privacy Policy has been prepared to affirm CRAC’s commitment to maintaining high standards of confidentiality, to provide information on CRAC’s practices concerning the collection, use and disclosure of your personal information and to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable statutes.
1. Defining personal information
Personal information is any information about an “identifiable individual” that can be used to distinguish, identify or contact a specific individual. Business contact information such as information on your business card and certain publicly available information, such as names, addresses and telephone numbers as published in telephone directories are not considered personal information under federal legislation (PIPEDA). Information about corporations is not considered personal information. Where an individual provides his or her home address to CRAC as their business contact information, the CRAC considers it to be business contact information, and is therefore not subject to protection as personal information.
2. Collection of personal information
If you request information, products or services from CRAC, we will collect name and contact details including address(es), mailing preference, telephone and fax numbers, email address, and language preference.
We collect no personal information about you unless you choose to provide that information to us. We do not use techniques that collect personal information about anyone without their knowledge. We only collect personal information about individuals when they specifically and knowingly provide it to us, for example when they apply for membership, register for a program or complete a registration form. You may also provide us with your credit card information in order to pay for items purchased. We collect this information only to set up your account, process the order, and provide you with the services you are purchasing. We do not store credit card information for later use.
CRAC collects and retains information about your transaction history when you use CRAC services and various programs.
CRAC also provides individuals with an opportunity to specify certain preferences in service delivery; if an individual chooses to provide such information, CRAC will collect and maintain language preference in order to send individuals the information they need in the language they prefer, as well as other special needs requested for a specific event (i.e., meal preference).
3. CRAC Website
A visitor to the CRAC website is not required to reveal any individually identifiable information, nor is such information collected passively by electronic means. Personal information is only collected when an individual voluntarily submits his or her information such as in an online membership application form, meeting registration form or an online survey. The personal information collected in this manner is subject in full to the Privacy Policy contained in this document.
If you do nothing during your visit but browse through the website, read pages, or download information, we will neither gather nor store any personal information about you. Our web server collects statistical data about visitor information used only in aggregate. This tracking system does not record personal information about individuals or link this information to any personal data collected.
4. Use of information
CRAC commits to you that individual information will be used to establish and maintain responsible relationships with you, to provide you with products, services and support, and to respond to member needs. Your personal information will be used to provide you with the specific transaction that you applied for or services requested in the application you submitted
One of the CRAC’s primary objectives is disseminating information to its members and customers. The achievement of the CRAC’s objectives involves, among other things, providing you with information about products and services that are of interest to association professionals such as legislative updates, professional development programs, and other services.
5. Consent by individuals
The information you provide to CRAC – such as your name, address, etc. – allows CRAC to inform you about events and activities and to notify you of issues, events or special offers which may be of interest to you. By becoming a member or by requesting information or registering for events or courses offered by CRAC, you are giving CRAC permission to contact you by way of the information you provide.
6. Disclosure of personal information
CRAC may share aggregate information about its members and customers – not individual data – with sponsors, potential sponsors and other parties to help them better understand CRAC members and their interests. Such aggregate information is used to give CRAC demographic data about its members in order to improve the organization and the programs and services we provide.
7. Security of information
CRAC endeavours to maintain appropriate safeguards and adequate physical, procedural and technical security with respect to our offices and information storage facilities so as to prevent any unauthorized access, disclosure, copying, use, or modification of personal information. Safeguards include securing physical documents and technological measures by way of secure access and encryption. CRAC employees are authorized to access personal information based only on their need to deal with the information for the reason(s) for which it was obtained. Safeguards are in place to ensure that the information is not disclosed or shared more widely than is necessary to achieve the purpose for which it was gathered. We also take measures to ensure the integrity of this information is maintained and to prevent its being lost or destroyed.
To ensure the integrity and privacy of the personal and credit card information you pass to us via the Internet when you make an online transaction, CRAC has obtained a Secure Socket Layer (SSL) Server Certificate, the industry standard with the strongest level of 128-bit encryption. All information collected within a secure page is encrypted while being transmitted to CRAC’s secure server. The server is protected by a firewall that is regularly updated when new patches and fixes are released.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or about CRAC’s information handling practices, please contact us at: Claire Bélanger-Parker, claire(at)crac-aclg.ca Crane Rental Association of Canada
By completing purchases with us you agree to have your Credit card and personal information securely stored as part of a payment profile within a 3rd party payment gateway. This securely stored payment profile will be used, when authorized, for automated recurring payments and will allow for easier and faster checkouts. No credit card information is stored within Member365 and all payment data is accessed by way of a secure API. Under no circumstances do we share credit card or personal details.